Terms and Conditions

Cardholders responsibility regarding jurisdiction laws. The cardholder shall remain responsible for notifying their issuing bank with any changes in details or fraudulent/not normal activities on their account. The Olive Tree takes no responsibility regarding any fraudulent activity on any customers cards/accounts used on this website. We have taken all necessary steps regarding upholding pci dss compliance and remain objective in the case of cardholders bearing their own responsibility regarding jurisdiction laws.

When visitors engage in certain activities on our website, such as making enquiries, ordering products your personal profile is maintained in a secure file server. It is completely optional for visitors to the The Olive Tree website to engage in these actives. You may be required to supply personal information such as your name, contact details and address, when ordering products from our website. We use a secure payment system Paymentsense and The Olive Tree does not hold any customer credit card details. When you submit personal information to The Olive Tree it is to ensure that the information collected by The Olive Tree is used to support your participation in the activities you select. Incidents in which this would occur would be when registering and purchasing products. In the case of purchasing products the information is used to identify you when you collect your products from us or to contact you in relation to your pending transaction.. Data Protection Policy: The Olive Tree will hold and use your personal data strictly in accordance with data protection rules as set by the Data Protection Commissioner (www.dataprotection.ie) 1. Obtain and process the information fairly 2. Keep it only for one or more specified and lawful purposes 3. Process it only in ways compatible with the purposes for which it was given to you initially 4. Keep it safe and secure 5. Keep it accurate and up-to-date 6. Ensure that it is adequate, relevant and not excessive 7. Retain it no longer than is necessary for the specified purpose or purposes 8. Give a copy of his/her personal data to any individual, on request. The Olive Tree uses secure transaction technology provided by Paymentsense and does not hold any customer card details on any server used by The Olive Tree at any time. When you are asked to enter any personal details or credit card information the web site will be secure. Your card number will be encrypted and replaced by a unique transaction reference number. Personal information other than credit card details are maintained in a password protected internal secure server, accessible only by a limited number of authorised employees.

At present we do not offer delivery as an option here at The Olive Tree.

We reserve the right to refuse any order should it be necessary for any reason and in the event of needing to issue a refund we will endeavour to do so within 10 working days. You have the right to cancel an order up until food preparation is started. Depending upon peak business times this could be as little as a few minutes. Orders can only be cancelled by telephone. Orders cancelled before food preparation is started will be reimbursed using the same method used for payment. Any order cancelled after food preparation has begun will be charged to the customer, and no refund will be given.

You must be over 18 to use our ordering facility. If you are under 18 you must ask your parent or guardian before you buy anything on the Olive Tree website, email the website, send in any information to The Olive Tree or ask The Olive Tree to email you anything. By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or a guardian.

If you have any complaints, queries or comments about our web site or our products supplied to you, please contact us through the contact section of our website or alternatively you can contact us at the following address: The Olive Tree, Newtown, Castlebar, Co. Mayo. Tel: +353 (0)94 9038812 Email: theolivetreecastlebar@gmail.com


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